If you are able to connect to the network but not gain internet access your device might be struggling to authenticate on to the service. 

If you're having difficulty connecting to the internet, try disabling the Randomised/Private MAC address feature in your device settings and manually adding the device. To learn how to do this, please click on the following link or contact our Customer Service Team at 0203 8931 124.

If you're attempting to connect and receive a "connected, no internet" message or a spinning logo while attempting to connect or an "unable to obtain IP" message, please contact us so we can investigate the issue.